Charlene Wales

10/30/22JAMES SWEARINGEN

Google Review

Before beginning family, (I) thought to “right size.” First house with a garage. Entered a ‘somewhat’ leaning and broken home in a beautiful neighborhood. Better Homes was patient with me when I found out in Fall ‘22 house had pests putting up a sales sign and banks would be required to make a house a livable home.
So very happy and content I gave this an opportunity, and worked with Mrs Wales at realty Native Group!
I’ve walked to Fall festivals and restaurants. An occasional jogger has crossed congratulations and compliments extended.
Okay, rambling. What an experience. Don’t let projects discourage. Good courage and thanks again!!

10/6/22joseph faucher

Google Review

Charlene was amazing! She went above and beyond to make sure that we found the right property for us! She ensured that we always felt comfortable and was honest about what she thought of the property’s. She also went one step further and assisted with transportation when we weren’t able to get to a scheduled event! I highly recommend Charlene to anyone that is looking for a property in the 7 cities area!

8/31/22Bryan Cowan

Google Review

Amazing lady that kept me apprised every step of the way! Assisted where needed without being overly pushy or trying to sell extra items. She made the entire process easy and listened to what I needed for my family.

8/7/22Jessica Stade

Google Review

Charlene was wonderful. Answered any questions quickly and helped us out tremendously throughout the process of selling our home.

7/5/22Craig Quigley

Google Review

Charlene was the ideal agent - knowledgeable, prompt, responsive, a good listener. We sold our house in no time above asking price thanks to her savvy. Five Stars!!!

6/17/22Dion Sanders

Google Review

Charlene is amazing!!! She explained everything in regards to helping sell my home and guided me throughout the entire process. Within month’s time, my house has been sold! Thank you for everything! I definitely will love to have Mrs. Wales as my agent for my next home purchase!

5/25/22Sean Barragan (The Pharoah)

Google Review

I started working with Charlene in November of 2021 via Navy Federal's Realty Plus program and she has been an excellent agent the entire time. Despite all the horrible issues that cropped up in this deal, Charlene remained composed, communicative, respectful, resourceful, and solution-oriented. My situation was a tricky one, after failing to sell my house for 4 months in 2020 my property managers I believe became jealous that I chose to work with a more capable agent. I'm also currently living out of the state of Virginia, so all of this was handled remotely.

I've been trying to get rid of this house since I got out of the military in 2019. My property managers lied to me and told me they had switched my tenant to month to month lease in preparation to sell my house, but the truth was revealed in February 2022 that they had actually renewed an annual lease. Leaving me stuck with tenants until September 2022. Charlene was still able to get my home on the market in February 2022, even with tenants and she secured a sale for May 2022. These property mangers also neglected to mention and address vital repairs to the floors in the roof, leaving my tenant with floors of exposed concrete in certain areas! I only learned of this neglect thanks to the diligence of Charlene who brought these issues to my attention immediately. Charlene also helped me in finding contractors to fix the issues at a reasonable price. For the floors she suggested I utilize my home insurance, since it was water damage that caused the floor issue, and obvious idea which did not occur to me and the property managers failed even bring up. This saved me thousands of $, I only had to pay the deductible. She also had the roof repairs worked into the closing documents which helped expedite the process of selling my home. My tenants refused to pay full rent were often uncooperative, my property manger refused to turn over the security deposit and was very disrespectful to her but Charlene still diligently worked to successfully co-ordinate all things necessary, going well above the call of duty.

Charlene was the only person I really had faith in to make this deal happen. She made sure my house was presentable. She was proactive and co-operative. She made sure I understood what was happening. We closed today, on a very difficult situation. Charlene has helped free me from a 3-year ordeal and I believe she is one of the best Real Estate agents in Virginia. She's definitely earned her commission on this one. She did not run from any problems that came up and and did everything in her power to make this happen. I will remain forever grateful. Thanks Charlene! If you want someone to sell your house as effectively as possible, pick Charlene.

5/24/22Leanna Lawson

Google Review

Charlene was amazing to work with! She ensured everything with the transaction stayed on track and maintained a high level of communication throughout the process. She is a true expert - I'm so happy I decided to work with her!

2/22/22Sheldon U

Google Review

In the past 6 years, my family have worked with Charlene for multiple houses for both primary residence and investment properties. She is always be patient, helps us with her professional expertise and responds to our questions promptly. Whenever we require to see a house, she can always arrange showing house in the earliest time and give us detailed analysis of the pros and cons of this house after viewing, which are crucial for us to make the best offer. We have recommended Charlene to many friends and we will be happy to continue work with her in the real estate business.

2/21/22Ruobing Wang

Google Review

Charlene is a very experienced and knowledgeable realtor. She can understand buyer's real need and give reasonable suggestions. Unlike some agents who are always trying to close deal, she is very patient and explain the pros and cons for each house that I am interested in. She helped me with my primary residence house and investment property and I am very satisfied.

10/4/21Simon barr

Google Review

I would give Charlene 6 stars if available! She’s fantastic. House sold as exactly predicted. It as priced right, she knew who to call, and she’s about getting to closing table! Thanks!

5/29/21J W

Google Review

5/29/21Daniel Verellen

Google Review

Charlene was by far the best agent I ever had the pleasure of working with (note I bought 6 times and sold 5). From helping me pick out colors to paint rooms and a deck, to choosing a kitchen floor at a wholesale club, she was always going out of her way to guide me in prepping the houses. Her selling strategies and RE knowledge were top notch in helping me sell 3 houses in 2-3 days each. She was always able to answer all my questions that helped me make good decisions. She has my highest recommendations to anyone needing an agent to sell their house.
Dan Verellen

2/26/21Neil Fuller

Google Review

Charlene was an amazing realtor for me. Always very responsive and showed great knowledge of the Virginia Beach market. She helped make my home sale a success!

2/25/21William Lewis

Google Review