Homes.com Policies & Terms

We Respect Your Privacy

Protecting your personal information and privacy is important to us. This page provides transparency into what types of information we collect about you, how we use and protect your information, your rights, choices, our legal notices, and how to contact us.

User Terms

Terms & Conditions of Use

These terms and conditions apply to your access to and use of homes.com and any other website or mobile application that directs to these terms and conditions (collectively, the “Services”), and the information, products and services available through the Services. By using our Services, you accept and agree to comply with all of the terms and conditions set forth below, which form a legally binding agreement between you and Homes.com, Inc. and its applicable subsidiaries and/or affiliates (“Homes”, “us”, “our” or “we”) (such agreement, the “Terms of Use” or “Usage Agreement”). If you are advertising with us, you also accept and agree to comply with all of the terms and conditions of our Advertising Agreement. Please see our Privacy Policy for terms applicable to our data collection and use practices, the terms of which are incorporated in this Usage Agreement by reference.

We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, but not limited to, if we believe that customer conduct violates these Terms of Use or applicable law, or is otherwise harmful to the interests of Homes, its owners, affiliates, licensors or licensees.

Updates and Effective Date

We reserve the right to change the terms of this Usage Agreement from time to time, as we deem appropriate. Such changes, modifications, additions or deletions shall be effective immediately upon posting unless otherwise indicated. If we make a change to this Usage Agreement that reduces or significantly changes your rights or responsibilities hereunder, we will notify you via email to the email address you have provided to us (for example, in connection with setting up an account) or via a notice on our Services. If you object to any of the changes we make, your choice is to stop using our Services.Your continued use of the Services after such changes are posted will be deemed to constitute your agreement to and acceptance of such changes. Our Services may change, and we may restrict access to, suspend or discontinue the Services, or any portion of the Services, at any time.
Effective May 24, 2021.

Use at Your Own Risk

We provide the material available through the Services for informational purposes only. Before you act on any information you have found on the Services, you should independently confirm any facts that are important to your decision. For example, the availability and pricing of any real estate listing is subject to change, and you should contact the appropriate listing agent or other real estate professional to verify pricing information and other aspects of the listing. IF YOU RELY ON ANY INFORMATION, PRODUCT, OR SERVICE AVAILABLE THROUGH OUR SERVICES, YOU EXPRESSLY AGREE THAT YOU DO SO SOLELY AT YOUR OWN RISK. YOU UNDERSTAND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS YOU MAY INCUR THAT RESULTS FROM YOUR USE OF ANY INFORMATION, PRODUCT OR SERVICE. With respect to our classified advertising services and any advertisements posted in connection therewith, please note that we do not sell the advertised items directly and are not involved in any actual transaction between any seller and buyer; without limiting the foregoing, we do not endorse, guarantee or insure any item or service advertised or the completion of any transaction or collect or process payment, act as an escrow service or transfer title, nor do we warehouse, store, ship or deliver any item or service that is advertised.

Special Note for Parents

Our Services are intended for a general audience and were not designed for children, and we are not responsible for any access or use of our Services by children. By way of example, our Services are not intended to sell products for purchase by children. If you are under 18, you may use our Services only with the involvement of a parent or guardian. In order to purchase products or services from our Services or advertise on any of our Services, you must be at least eighteen (18) years of age and use a credit card.

Posted Materials

You may have the opportunity to post or otherwise submit information, concepts, inventions, techniques, know-how, data or ideas (collectively, “Ideas”) to us via the Services, whether by submission to a public area of the website or mobile app (e.g., blogs or message boards) or by other communication to us through email or other means of electronic communication facilitated by the Services. Although we do not claim ownership of content that you post, by submitting communications, materials or Ideas to us or any public area of the Services, you grant Homes, its owners, affiliates and licensees the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, aggregate, translate, publicly display, publicly perform and distribute such material and Ideas (in whole or in part), alone or as incorporated into other works in any form, media or technology now known or hereafter, on a worldwide basis. You also permit any other user of the Services to access, view, store or reproduce the material or Ideas for that user’s personal use. Such purposes may include disclosure to third parties. By posting or submitting such information, you hereby waive any claim that Homes misappropriated any such materials, Ideas or any portions of your communication.

Our Services may provide links or references to third party sites that Homes does not operate and which will allow you to leave our Services or open an additional browser connecting you to the third party site. We have no responsibility for the content of such third party sites and shall not be liable for any damages or injury arising from that content or your use, reliance on or access to such third party sites. Any such links to third party sites are provided as merely a convenience to the users of the Services, and such links do not imply endorsement by Homes of such other third party sites or the content contained therein. Homes disclaims all liability with regard to your access to such linked web sites, and access to any other websites linked to the Services is at your own risk. You should consult the terms of use and privacy policy of any other website.

Use of Communications Services

We may provide a variety of services on the Services through which you can directly interact with others, such as email services, blogging services, chat rooms, communications tools, forums, classifieds and other user-submitted advertising, and other public posting areas (“Communications Services”). We cannot and do not review every posting made in our blogs, chat rooms, forums, and other areas available for public postings. You may well read any given posting before anyone on our staff does. You can expect these areas to include information and opinions from a variety of individuals and organizations other than us. We do not endorse or guarantee the accuracy of any posting, regardless of whether the posting comes from a user, from a celebrity or “expert” guest, or from a member of our staff, and we are not responsible or liable for, and do not assume any responsibility in respect of, the views and opinions expressed. We encourage an open exchange of information and ideas, but want everyone to be able to enjoy these Communications Services.

We do not, in the ordinary course of business, review private electronic messages that are not addressed to us. However, we reserve the right to do so and to use any other forms of information available to us by virtue of your use of the Services (including, for example, reverse IP address inquiry) in order to comply with the law, to enforce our Usage Agreement, or to protect the rights, property or safety of visitors to the Services, our customers, the public or Homes and its owners, affiliates, licensors or licensees. We reserve the right (but assume no obligation) to review the content of the Services, including blogs, message boards, chat rooms, listings, forums, and other information posted to the website to determine compliance with this Usage Agreement and operating rules established by us, and to satisfy any law, regulation or authorized government request. We shall have the right, in our sole discretion, to delete, move, refuse to post, or edit any messages, listings or other postings that come to our attention that we consider unacceptable or inappropriate, whether for legal or other reasons.

By using the Services, you agree not to post, submit or transmit through the Services any material that violates or infringes in any way upon the rights of others, that is unlawful, threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, misleading, fraudulent or otherwise objectionable, that encourages conduct that would constitute a criminal offense or give rise to civil liability or otherwise violate any law, or that, without our express prior approval, contains advertising or any solicitation with respect to products or services. The sender of any communications to the Services or otherwise to the owners of the Services shall be solely responsible for the content and information contained therein, including its truthfulness and accuracy. By posting content, you represent and warrant that you either own or otherwise control all rights necessary for you to provide, post, upload or submit that content. Without limiting the foregoing, you shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any content or other material submitted by you to or through the Services. We reserve the right to deny access to or limit privileges in respect of any Communications Service to anyone who violates this Usage Agreement or who, in our judgment, interferes with the ability of others to enjoy the Services or infringes the rights of others. We will comply with the requirements of the law regarding disclosure of any messages to others, including law enforcement agencies.

Violation of Terms of Use

We may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Services, or to identify, contact or bring legal action against you or anyone else who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, or the rights or property of visitors to or users of the Services, including our customers. We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. We also may disclose your information when we determine that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that we may preserve and store any communication by you through the Services or any service offered on or through the Services, and may also disclose such data if required to do so by law or we determine that such disclosure is reasonably necessary to (1) comply with legal process, (2) enforce this Usage Agreement, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety ofHomes, its employees, users of or visitors to the Services, and the public.

Without limiting any other portion of these Terms of Use, you agree that we may, in our sole discretion and without prior notice, terminate your access to the Services and/or block your future access to the Services if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Services. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to us, for which monetary damages would be inadequate, and you consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Homes may have at law or in equity.

Miscellaneous

Use of the Services by you for spamming is strictly prohibited. By using the Services, you agree not to use information concerning other users of the Services, or any items such users have listed or searched for on the Services (including listing information, user names, email addresses, telephone numbers, and/or other information), for any purpose other than to explore the potential purchase or sale of the item. You may not post information directed to or collect personal information from any minor.

Disclaimer of Warranties

YOU AGREE THAT THE SERVICES AND ALL INFORMATION, PRODUCTS OR SERVICES AVAILABLE THROUGH THE SERVICES ARE PROVIDED BY US ON AN “AS IS,” “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND THAT YOUR USE OF THE SERVICES AND ALL INFORMATION, PRODUCTS OR SERVICES AVAILABLE THROUGH THE SERVICES IS ENTIRELY AT YOUR OWN RISK. You understand that there may be delays, omissions, interruptions, inaccuracies, and/or other problems with the information, products and services available through, published on or promoted over the Services, including information, products and services referred to, advertised or promoted on or sold through the website. Neither Homes, nor any of its owners, affiliates or licensees warrant that the Services will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of the Services, or as to the accuracy, reliability or completeness of content or any information, product or service provided or made available through the Services.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, HOMES, ITS OWNERS, AFFILIATES, LICENSORS AND LICENSEES SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

NEITHER HOMES NOR ANY OF ITS OWNERS, AFFILIATES, LICENSORS OR LICENSEES SHALL HAVE ANY LIABILITY FOR ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN THE INFORMATION CONTAINED WITHIN THE SERVICES. IN NO EVENT SHALL HOMES, ITS OWNERS, AFFILIATES, LICENSORS OR ITS LICENSEES OR PROVIDERS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES, OTHER THAN DIRECT DAMAGES, ARISING OUT OF YOUR ACCESS TO OR USE OF, OR INABILITY TO USE, THE SERVICES OR ANY INFORMATION, PRODUCTS OR SERVICES AVAILABLE THROUGH THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY SPECIAL, INDIRECT, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR SIMILAR DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST REVENUES OR PROFITS, OR LOSS OF BUSINESS OR DATA), EVEN IF HOMES OR ANY SUCH OTHER PERSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Without limiting the foregoing, you agree that the entire liability, if any, of Homes, its owners, affiliates, licensors and licensees arising out of any kind of legal claim (whether in contract, tort or under any other legal theory) arising out of your access to or use of, or inability to use, the Services or any information, products or services available through the Services will not exceed the amount that you paid to Homes, if any, for (i) the use of the Services or (ii) such information, productsor services.

Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some of these limitations may not apply to you.

Release and Indemnity

You agree to release, defend and hold harmless Homes, its owners, affiliates, licensors and licensees from and against any and all claims, costs, demands, losses, damages and expenses, including, without limitation, attorney’s fees, arising from or relating to:(i) your breach of this Usage Agreement or any matter for which you are responsible or liable under the terms of this Usage Agreement, or (ii) any dispute between you and any third party, including, without limitation, any other user, any advertiser or any party to any actual, prospective or terminated sale or transaction If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

Notification of Claims of Infringement

We respect the rights of all copyright holders and in this regard have adopted and implemented a policy that provides for the removal of content from this website or application under certain circumstances. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide the following information (required by the Digital Millennium Copyright Act, 17 U.S.C. § 512) to the address below:

  • • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • • Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit us to locate the material;
  • • Information reasonably sufficient to permit us to contact the complaining party (e.g., address, telephone number and email address);
  • • A statement that the complaining party has a good faith belief that use of the material is unauthorized; and
  • • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

For copyright inquiries, including notification of claims of infringement, please contact us by mail to Homes.com, Intellectual Property Administrator, 150 Granby Street, 10th Floor, Norfolk, VA 23510, or via email at [email protected].

© Copyright 2022 CoStar Group, Inc.
All Rights Reserved.

Copyright in the Services is owned by CoStar Group, Inc, an affiliate of Homes, and the Services may only be used for informational purposes. The content displayed on the Services, including but not limited to the website’s look and feel, layout, text, graphics, images, sound or video materials, designs, the URL and software (collectively “Content”), is either the property of, or used with permission by CoStar Group, Inc. and is protected by United States and international copyright and trademark laws. All rights, including but not limited to, copyright, title and interest in the Content belong to CoStar Group, Inc. and/or its respective owners. The compilation (meaning the collection, arrangement and assembly) of all Content on the Services is also the exclusive property of CoStar and/or its respective owners and protected by U.S. and international copyright laws.

You are strictly prohibited from reproducing, republishing, copying, transmitting, distributing in any form, or by any means, any Content. You may not modify, adapt, reverse engineer or in any way exploit any of the Content in whole or in part, except as expressly stated otherwise in these Terms of Use and/or the prior written consent of the owner of the Content. Any unauthorized use of the Content is a violation of copyright laws and trademark laws, and may also violate laws of privacy and publicity, and/or communications regulations and statutes. Any of the aforementioned violations may subject you to criminal penalties.

Trademark Notice

The trademarks, service marks, trade names, domain names and logos (“Trademarks”) displayed on the Services are either pending, registered or unregistered Trademarks of CoStar Group, Inc. or their respective owners. You may not use any of the Trademarks without express written authorization of CoStar Group, Inc. or the respective owners.

If you have any questions with respect to these copyright and trademark notices or for further information on intellectual property matters, please contact Homes.com, Intellectual Property Administrator, 150 Granby Street, 10th Floor, Norfolk, VA 23510, or via email at [email protected].

Ownership License and Restrictions

The Services and all content displayed on the Services and all software, data and information used to provide the Services, including text and images, method of display and presentation, source code, embedded routines and programs and other materials, as well as all copyrights, trademarks, patents and other intellectual property rights therein or thereto, are owned by CoStar Group, Inc., its owners, affiliates, licensors or licensees, and are protected under worldwide copyright, trademark and other applicable laws and treaties, including, without limitation, applicable intellectual property laws. We grant you the limited, revocable and nonexclusive right and license to access or download a single copy of the content from the Services solely for your personal and non-commercial use and as necessary in connection with the use of any services available through the website. Except as expressly authorized in this Usage Agreement, 11I-1736972.3you may not modify, distribute, reproduce, copy, display, or use the Services or any elements thereof. All rights not expressly granted to you by us in this Usage Agreement are reserved to CoStar Group, Inc. and you acknowledge that you do not acquire any ownership rights by accessing or downloading any material, whether or not copyrighted, from the website as authorized hereunder.

In addition to any other restrictions or prohibitions included herein, you agree not to copy, use or otherwise infringe upon or dilute the Trademarks. You further agree that you will not alter or remove any copyright, trademark or other notices from any of the Content. Reproduction, copying, re-transmission or re-presentation in any form, in whole or in part, of any content, programming code, images or graphics is strictly prohibited without prior express written permission of CoStar Group, Inc..

In addition to the foregoing prohibitions, you may not (i) frame, squeeze back, overlay or employ other techniques to enclose or display the website, or any trademark, logo, content or other proprietary information (including images, text, page layout, or form) included on the website, with any other software or content of a third party; (ii) use any meta tags or any other “hidden text” utilizing the names or trademarks of CoStar Group, Inc., its owners, affiliates, licensors or licensees without their express written consent; or (iii) decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Services or the services offered herein. Without limiting the generality of the other restrictions set forth herein, you may not access, conduct automated queries, monitor or copy any Content or other information of the Services using any “robot”, “spider”, “deep link”, “scraper”, “crawlers”, or other automated means, methodology, algorithm or device or any manual process for any purpose.

Privacy Policy

When you use Homes.com, Inc.’s (“Homes”, “us”, “we”, “our”) services (including our website and mobile apps) to find, buy, rent, or sell real estate or connect with mortgage lenders or other real estate professionals, you are providing us with your data and we have a responsibility to respect your privacy. This policy explains what information we collect, how we use it, and who we share it with, along with the rights and choices you may have with respect to your information. This policy applies to homes.com and any of our websites or apps that link to this Privacy Policy.

Introduction

We offer a wide range of products and services to help you on your home journey, whether you are looking to rent, buy, or sell real estate, or you are a real estate professional looking to connect with prospective clients. We use the information we collect from and about you to provide our services and help you take the next step in your home journey or market to potential clients. You should read this policy in full, but brief summaries of our information practices are provided in the widgets above, solely for convenience.

Updates and Effective Date

From time to time, we may update this policy to reflect changes in our products or services, technology, and uses of data. If we make a change to this policy that reduces your rights or significantly changes the way we use or share your data, we will notify you via email to the email address you have provided to us (for example, in connection with setting up an account) or via a banner or similar display on our website and apps. If you object to any of the changes we make, your choice is to stop using our website and/or apps. Your continued use of our websites or apps after such changes are posted will be deemed to constitute your agreement to and acceptance of such changes.
Effective May 24, 2021.

Contact Us

If you have any questions about this privacy policy, or the privacy practices of Homes, please email us at

Information We Collect

  • Information Collected by Homes
  • Information You Provide
  • Information We Collect Automatically
  • Collection of Information by Third Party Sites, Services, Ad Servers and Sponsors
  • How We Use Your Information
  • Sharing Your Information
  • Privacy Choices

Information Collected by Homes

When you use our services, we collect a variety of information from and about you and your device(s). Some of this information identifies you directly (such as your name or email address), while some of it is associated with you through your account, profile, or device (like the homes you choose to save or your location data).

You may use our services to browse for homes without providing us with any information that identifies you directly, though we may collect other information about you or your device (such as your IP address) to provide our services or enhance your experience

However, when you use other aspects of our services (such as creating an account), we may ask you for information about yourself, such as your name, email address, and phone number. If you use any mortgage tools included on our websites or apps, we might ask you for more sensitive information, such as your income and credit score. Additionally, if you voluntarily contribute any information, such as agent reviews or any comments you provide on a “request information” form, we’ll store that data as well. The sections below more fully describe what information we collect in connection with your use of our different services.

You may also provide information about other people through our services. For example, if you share a home listing with someone, we will collect that person’s email address as part of your account information.

Information You Provide

  • Home Search: We provide several tools to help you find a home to buy or rent. If you provide any search criteria when using our home search tools, such as the type of home or number of bedrooms, we save that information so that we can tailor your search results to what you’re looking for.
    We also help you connect with local real estate agents, property managers, mortgage loan officers, and other real estate professionals. If you choose to contact one of these individuals through our platform, we may ask for your name, email address, and phone number so that we can reach you and connect you with the right person. If you are not comfortable providing us with such information, most home listings also include a phone number or email address for the listing real estate professional, which you can use to contact the professional directly. Any information you provide directly to a real estate professional is not governed by this Privacy Policy or subject to Homes’ control.

  • Real Estate Professionals: If you are a real estate professional that signs up to advertise on our site, we will collect your contact and payment details, along with professional information such as brokerage affiliation, associated listings and sales, and licensing history.

  • Job Applicants: If you are interested in a career with Homes, you may find listings of our available positions by visiting the “Careers” link at the bottom of any webpage. If you apply for one or more job opportunities, you will be asked to provide your name, email address, and current city and state. You will also have the opportunity to share with us your resume, cover letter, LinkedIn profile, and other optional materials and information. This information may be collected by Homes or by one or more of our affiliates and used for the purpose of considering your job application.

Information We Collect Automatically

In addition to the information you give us directly, we collect certain information automatically as you use our services.

  • Activity Information: We collect information about how you use our websites and mobile apps, such as your home search history, homes you view, what you’ve clicked on and other uses of our features, and the amount of time you spend looking at different parts of our websites

  • Device Information: We collect data about the browsers and devices you use to access our websites and apps. The data we collect includes browser or device model and settings, operating system, unique identifiers (including device ID), and the version of the app you’re using.
    We also collect data about how your browsers and devices interact with our services, including IP address, crash reports, system activity, and the date, time, and the URL of the site you visited before Homes.
    You can control our collection of certain data, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device.

  • Location Information: If you enable location services on your mobile device, we may collect the location of your device. We use your location to provide you with location-based information, like homes and real estate professionals in your area, and to offer location-based services. If you don’t want to use these features, you can turn off location services on your device.
    We also collect location information for similar purposes from your browser. You can disable browser location services through your browser settings.

  • Cookies and Other Tracking Tech: We may use various tools (including cookies, pixel tags, web beacons and other similar technologies) to gather information about how you view and use our sites and apps and to enhance your experience with our services. For example, many of our web pages use cookies to help us understand site usage, improve the content and offerings on our websites and apps, or personalize your experience. The use of cookies helps us serve you better by understanding what you’re interested in, tracking trends, measuring the effectiveness of ads, saving your preferences, and storing information you may want to retrieve on a regular basis, such as your favorite homes. We also allow specific, approved partners to collect data from your browser or device for advertising and measurement purposes using their own cookies or similar tools.

  • Third Party Advertising: We use third-party advertising companies to provide advertisements to you when you use our services. These companies may use information (not including your name, address, email address or telephone number) about your use of our services and other websites and services in order to show you advertisements tailored to your interests on our services and other interactive media and/or to keep track of your response to each ad. For more information on this practice, or to opt out of having this information used by these companies, please visit the Network Advertising Initiative here: http://www.networkadvertising.org/managing/opt_out.asp.

  • Google™ Ads: We use the Google Ads remarketing service to advertise on third party websites (including Google) to previous visitors to our website. It could mean that we advertise to previous visitors who haven’t completed a task on our website (such as using the contact form to make an inquiry). This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to a website. Any data collected will be used in accordance with this privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to, you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Collection of Information by Third Party Sites, Services, Ad Servers and Sponsors

Our services may contain links to other websites or services whose information practices may be different than ours. For example, while using our website, you may link to a third party’s website via a window opened within (or on top of) our website. Some of our services may allow users to interface with third party websites or services, such as Facebook and Twitter. You will remain logged into those third party websites or services until you actively log off. By interfacing with those third party websites or services, you are allowing our services to access your information that is or becomes available via such third party websites or services, and you are agreeing to those third party’s applicable terms and conditions. Once you log onto any such third party websites or services, the content you post there may also post to our services. This privacy policy may or may not be consistent with the policies of such third party websites or services, and when you visit such websites or services this privacy policy does not apply to personal information and other data collected by the third party. You should consult, read and understand the privacy notices of such third parties before choosing to provide personal information on any such websites or services.

Our website may also use a third party ad server to present the advertisements that you may see on our website. These third party ad servers may use cookies, Web beacons, clear .gifs or similar technologies to help present such advertisements, and to help measure and research the advertisements’ effectiveness. The use of these technologies by these third party ad servers is subject to their own privacy policies and is not covered by this privacy policy.

Data Security

We have in place what we believe to be reasonable physical, electronic and managerial procedures to safeguard and help prevent unauthorized access of, maintain data security for and correctly use the personal information you have provided or that we otherwise collect through our services. However, while such efforts are intended to ensure the confidentiality of your personal information available to us as a result of your use of the services, we cannot and do not warrant or guarantee the absolute safety and security of your personal information. We work to protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. To assist in keeping your personal information safe, you must use an SSL-enabled browser. It is important for you to protect against unauthorized access to your password, your computer and your mobile device(s). Be sure to sign off when finished using a shared computer. Additionally, change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

If you become a member of our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your device, and you agree to and accept sole responsibility for any and all activities that occur under your account or password. You also agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security.

Homes is based in the United States and the information we collect is governed primarily by U.S. law. Where we are subject to the privacy laws of other countries, we comply with those requirements. If you access or use our services or provide information to us, your information will be processed and stored in the United States, where you may not have the same rights and protections as you do under your local law.

How We Use Your Information

  • Providing & Improving Our Services: We use your information to provide our services to you, such as returning search results as you browse for homes, and to improve our services and develop new ones. For example, we track how you use our websites and apps and use that information to troubleshoot issues and adjust things to improve your experience.

  • Connecting You With Real Estate Pros: We use the contact information you provide us, like your phone number and email address, to communicate with you about our services. For example, if you contact us regarding a problem with our site or your account, we may email you to help identify and solve the problem. We may also inform you about our services, offers, promotions, news, and other updates we think may be of interest to you.
    If you ask us to, we also use your information to connect you to real estate professionals, like when you want to contact an agent to discuss a home you find on our platform. We may also contact you before passing your information to the real estate professional, to ensure you are connected with the professional best suited to help you.

  • Personalizing Your Experience: We use the information we collect about you and your activity on our services to personalize the services we offer and show advertising, content, or features that we think you might like. For example, we may use your activity information to provide customized search results that match your preferences and prior search criteria.

  • Other Uses: We also use your data to detect, investigate, and prevent fraudulent transactions and other illegal activities, to enforce our Terms and Conditions and other agreements with you, and to protect the rights and property of Homes, its customers, and others.

Sharing Your Information

Information You Ask Us to Share: We share information when you ask us to share it. For example, if you choose to contact a real estate agent, mortgage lender, property manager, or other real estate professional through our platform, we will send them the information you provide on the “request info” or other inquiry form.

Service Providers & Business Partners: When we hire service providers to help operate our business, we may need to give them access to information to provide their service. We allow them to use the information only to perform the service we have asked them to perform. When we partner with other businesses to offer products and services to you, we may share information with those partners only as needed to provide those products and services.

Legal & Compliance Transfers: When Homes needs to share data to satisfy a legal or regulatory requirement, including responding to a subpoena or other lawful government request for data, we will share information only as necessary to comply with that requirement. We’ll endeavor to tell you before sharing your information in these situations, unless we’re prohibited from doing so. We may also share information if needed to enforce our legal rights, detect or prevent fraud or security concerns, or protect public safety.
If Homes is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of its assets, personal information held by us about our services users may be among the assets transferred. In addition, we may disclose personal information for the purpose of evaluating and/or performing the proposed transaction (including in connection with any bankruptcy, liquidation or similar proceedings).

Public and De-Identified Data: We may disclose or share any publicly-available information or aggregated and/or de-identified information without restriction.

Privacy Choices

Accessing or Deleting Your Account: When you create an account with us, you choose a unique user name and password. Real estate professionals that advertise with us are similarly assigned a unique ad ID number. These unique identifiers are disclosed to the user via email immediately upon joining the Homes network. You may access your account to modify or delete your personal information. Alternatively, you may send an e-mail or letter to the following e-mail or street address requesting information about or corrections to your personal information: Homes.com, Intellectual Property Administrator, 150 Granby Street, 10th Floor, Norfolk, VA 23510 or [email protected]. To protect your privacy and security, we will take what we believe are reasonable steps to help verify your identity before providing personal information, granting access or making corrections.

Managing Advertising Preferences: Please see the sections titled “Third Party Advertising” and “Google Ads” above for instructions on how to control the ads you receive on our sites.

Managing Communication Preferences:
Email subscriptions:
We may send you email to any email address you provide for various informational and marketing purposes. For example, if you save a search, we’ll send you emails with new homes on the market that match your search. If you save a home, we’ll keep you posted on status updates such as a price change. When you use our transaction services, we’ll send you status updates and other information about your transaction. If you have an account with Homes, you can select your preferences through your account settings. Also, you can manage the types of email you receive by following the instructions included in each email we send you or by filling out our Email Opt Out Form. Please note that even if you unsubscribe from some email subscriptions, we may still need to email you with important transactional or other non-advertising information.
Calls and texts:
We may collect your phone number when you use certain of our services, such as when you submit a “request info” or other inquiry form or create an account with us. We may call you at the number(s) you provide for informational and marketing purposes, such as to discuss your readiness to purchase a home before sharing your contact information with a real estate agent. We will contact you through these methods only in accordance with applicable legal requirements, and you always have the ability to opt out of further calls or texts by following the opt-out instructions provided in such call or text.

Contact Us

If you have any questions or concerns about the Privacy Policy for our Services or its implementation, you may contact the Homes.com Intellectual Property Administrator, 150 Granby Street, 10th Floor, Norfolk, VA, 23510 or [email protected] for information as to how to contact us.

Questions

If you have any questions, please contact us at: Homes.com, Intellectual Property Administrator, 150 Granby Street, 10th Floor, Norfolk, VA 23510 or [email protected].