Caroline Collins

11/8/13Caroline Collins

Homes.com Review

Caroline was great to work with. I am a first time home buyer and she walked me through the whole process. She picked up the phone or called me back within 20 minutes anytime I called her. She has a whole lot of contacts for getting the best deals on inspections, repairs, etc. I did lots of research and talked with several real estate agents prior to choosing Caroline. She didn't waste my time taking me to a bunch of properties that I wasn't interested in. She listened to me carefully and found the perfect place! If you are in need a a Realtor, contact Caroline. She'll get you the house you want for the right price. Daniel Osborne, Menifee Lakes Response from Caroline on 10/23/2013 Daniel brought out the best in everyone involved with the team of professionals it took to close this transaction. Daniel's lender was The Christian Community Credit Union. The listing agent was Ray Berry who specializes in Menifee Lakes, lives there and works with me at Temecula Homes and Land. Ray and Jeann are very special people. Menifee Valley Escrow was very pleasant to work with also. I think we all feel very Blessed to have worked for Daniel and been a small part in his first home purchase. The smile on his face is our reward! I know he will take this diamond in the rough and with lots of hard work he'll turn it into a shining star of a home. My thanks to Daniel, and all the good people who helped make this happen for him.

11/8/13Caroline Collins

Homes.com Review

Caroline went well above and beyond what the normal agent would have done in my case. Quick scenario...I moved from So Cal to No Cal in 2008 believing my house was foreclosed. When I found out it wasn't and a squatter lived there paying the house taxes, I contacted Caroline to short sell my property. This process, due to lawyers mistakes, went on for about a year, but she did not waiver. She stuck with me, with constant contact, updating me at each turn. Once the squatters were removed, she personally contacted various local businesses to have items in the house fixed or replaced. This included finding someone to come remove a hot tub from the back of the property and haul it to the County dump. She coordinated all fees which were very reasonable. Caroline Collins was my savior with this property getting everything done before the end of the year which financially was a must for me. In my opinion, she is not like other agents. She truly has her client's best interests in mind. She is by far the best agent I have had the opportunity to work with.… Richard Burgess, San Leandro Response from Caroline on 01/08/2013 We had to deal with squatters, an unlawful detainer done wrong because the the wrong person was served, and more. We cleaned up, repaired anything not working right, installed a dishwasher, stove, new bedroom carpet, tore off a wrecked patio roof, removed a non working Jacuzzi, repaired a broken glass window, scraped off all exterior peeling paint and re-painted wood trim - all just to make the house FHA appraisal ready. Suddenly, after we had done all that work, we were faced with the lienholder's news that they were going to Trustee's Sale on this property Jan. 3rd. 2013. The Mortgage Debt Foregiveness Act was expiring Dec. 31st. 2012. We had to fund and close this sale before Dec 31st, 2012 or the seller could be liable for a large amount of taxes to the IRS and potential repayment of debt to the lienholder. With a lot of stress and pressure and working as a team of professionals going above and beyond - it happened! We closed escrow on Dec. 27th. 2012. The seller was saved a huge potential financial loss, and the buyer got her new home! In January 2013 the Mortgage Debt Foregiveness Act was re-instated and made retro active to January 1st.

11/8/13Caroline Collins

Homes.com Review

Dear Caroline & Marty, I am writing this letter today on behalf of my husband and myself to express an extreme amount of gratitude to the both of you for helping us out of our real estate downfall. We like thousands of other homeowners bought into the real estate market at the peak of sales and within two years of our purchase we were struggling to make ends meet and were so upside down on our home that we felt no other choice but to short sell our house. I met Caroline, thru a situation that occurred next door to us, and she was the chosen one to represent that bank owned home. We immediately became email acquaintances and soon she had convinced me the only way my husband and I would ever retire is to short sell and start over. She stated that she would be our fighting power with our bank and that she would do everything in her power to make it work. We realized quickly that Caroline & Marty were the correct people to represent us. They fought hard for us and on January 31, 2011, escrow closed on our home. I feel certain without Caroline´s knowledge and persistence with our bank, we would not have been able to accomplish the short sale. That is the reason we were able to sell and not be foreclosed. Today, the feeling of guilt and failure on our part is fading away and we are now continuing our new journey of our marriage & life together. We still have some long roads ahead of us but will forever be grateful for that hot summer day in August of 2009 when we met CAROLINE COLLINS. Recommendation to anyone who is looking for a knowledgeable realtor would be Caroline. Thank you, Thank you, and Thank you! Pat & Ed Dagan, Alberhill Ranch, Lake Elsinore

11/27/13Carissa Jones

Homes.com Review

Caroline is very knowledgable in the real estate process as well as in the area. She works hard to find what you want and I liked her go getting personality. She was fair and honest as well as reliable. I would recommend Caroline to all of my friends and associates.

11/8/13Caroline Collins

Homes.com Review

First off, I generally don't write up reviews or complete surveys online from experiences... So this is an exception to the rule and should speak volumes to how appreciative I am for Caroline! My mom and I were searching for my perfect home in the Hemet/San Jacinto area. The market was, and still is, a challenge, yet Caroline took me under her wing... Eager and positive that she could, and would, find the home I've been searching for. She is beyond exceptional!! Her knowledgable background is vast and her perseverance is remarkable! I had spoken to several other agents prior to coming across Caroline. They were the standard, friendly, typical agents we all come across. They all kind of blended in, but Caroline stood out. She was eager, upfront, extremely knowledgeable, and passionate. I immediately knew she would be the one I would select to take this journey with. I knew I could trust her!! And never once, did she disappoint. Her objective was to find the home I described and wanted; not how much money she could make. Her heart is pure, and in times like today, that is a true blessing to find! Caroline is strong and firm, yet warm and genuine. Someone you would want to be in your corner during a market like today's. After many, many home tours and real estate obstacles, Caroline has found the perfect home for my family and I! I sit here, looking out the window from my perfect new home.... Immense feelings of gratitude and appreciation flow out. I can promise you this... Caroline is the BEST of the BEST! You will not be disappointed. I feel so blessed and fortunate to have met and worked with her! She will be my forever Real Estate agent! Thank you Caroline for all of your hard work, consistent communication, personal sacrifice, and for making my family's dream a reality!! Krystal Ferguson Quaal, Hemet Response from Caroline on 03/12/2013 Meet Krystal, the daughter in the review below, with the granddaughter and the grand dog. How wonderful to be appreciated for your efforts with words like these, from people like these! I can see Krystal with her Mum Kadene and Dad, daughter, and brothers, and of course the dog, in her new home and really nice backyard - enjoying being together as a family. The real estate business is really all about taking care of the best interests of clients, listening to them, and trying to fulfill their needs. The rewards can be amazing! Stories such as this one make everything I do make beautiful sense.

11/9/13Caroline Collins

Homes.com Review

Caroline Collins is an exceptional agent that will really look out for your best interest. She cares about her clients and she helped us through every step of the purchase process. I highly recommend her for a home purchase. Ron Perrot, Sales Manager, Envoy Mortgage, Temecula.

11/8/13Caroline Collins

Homes.com Review

Caroline is as good as they come. She is friendly, professional and helpful. Caroline has extensive credentials and vast knowledge of the Real-estate business. Caroline helped us sell our house in a timely manner. We were so impressed with Caroline, we asked her to help us find our new house. She was very patient with us, did not pressure us to make a decision. She made herself available all hours of the day and night, even on weekends. Caroline answered all of our questions and responded to all communications immediately. We love our new house. I would highly recommend Caroline! Kevin & Vanessa, Temecula, California Response from Caroline on 03/07/2013 Kevin and Vanessa are a broker's dream clients! They are quick to respond when asked for anything, they know what they want, and Kevin in particular knows what he doesn't want! They show understanding, respect and appreciation for all that's been done and they follow through on everything the moment they're asked. They are a rare find and I think the world of both of them. We listed and sold their home in Temecula and inspite of the Oh so slow loan officer at Bank of America it eventually closed escrow four weeks behind schedule! We made a bid on a lovely stylish, large HUD home and the bid was successful. They will make it into a beautiful family home for them and Franceeska, who's just turned two. It was my pleasure to work for them and take care of their best interests. I give them 5 stars just for being who they are!

11/8/13Caroline Collins

Homes.com Review

Caroline Collins This is the account of our winning lottery ticket! The expression of good things happening to good people. No longer able to afford our Hemet property we had faced the undesirable reality, as many Americans face today, and needed to put our property up for short sale. Completely clueless of how this process works and having had a difficult and frustrating experience with Wells Fargo Bank, my wife searched the internet and sent an email to four Realtors asking for assistance. Two replied within 24 hours. One with less information regarding assistance - Hi my name is blank and I would love to help, call me. The other with a history of their experience and suggestions. My wife and I simply said Wow there's a contrast, and decided to contact the latter. The latter was Caroline Collins at Temecula Homes and Land. From this point on good things did start happening to good people. Caroline is everything you want in a Realtor - the Real thing. Her care, communication and diligence as our agent was phenomenal. I want to say her love. Because she truly loves helping people, loves what she does and shares that love and wisdom with you. With my wife and I both working 8 - 5 jobs it was hard to get away and meet during the day. Caroline was always available after 5:00 (by phone, email or in person) and had met with us after 6:00pm on multiple occasions. Every step of the way in dealing with the bank and our short sale, she has delivered 200% of her time, knowledge and energy. Were we her only clients? Probably not, but she made us feel that way. Always willing to go above and beyond. If any of you have had the unfortunate pleasure of working with banks on a short sale you can attest to the misery and distress this brings. Caroline has no control over the bank's procedures, decisions and communication - or stupidity. But what she does do is take the sting out of it. The unknowing and headache. She's the heavyweight in the ring fighting for YOU. Relentless. She puts the work in. If you are visiting her website, you can stop searching. You've found the best. And by all means when you do meet Caroline, meet her husband Marty as well - also a Realtor. Marty is awesome!! He just makes things happen. We live over 50 miles away from our Hemet property. Marty oversaw everything in preparing and maintaining the property for sale. Thank you Marty. Caroline and Marty are like the left and right sides of your brain - it's sense without thought. These are two genuine, honest and exceptional people. By the time this comment posts our short sale will be closed. Caroline and Marty thank you again for all your steadfastness, support and attention in guiding us through this process. It has been an extreme pleasure working with both of you. With our misfortune we have found gold. With sincere gratitude, Marc Harris Oceanside

11/8/13Caroline Collins

Homes.com Review

This review is describing Caroline from our heart of hearts. My daughter found this marvelous Broker/Agent. On an internet search for a Christian agent in our area. God obviously directed her straight to Caroline Collins. Being a person of discernment of course I had to check this person out . . as throughly . . as possible. Well, let me start with this (now long gone) advertisement: HONEY, STOP THE CAR. After checking all the credentials online, we felt comfortable. We interviewed Caroline n her husband Marty, n were well pleased with the interview. Having gathered more info from our interview, once again, I took this info back to the internet, sent emails n prayed. Prayer, of course, could have saved me from all this searching - but I am human. Anyway, VOILA! Everything I read n they said - checked out perfectly. The following day made the appointment to sign the contract. Although there has been some difficultly - Caroline has jumped over those hoops (while keeping me grounded) with courteous professionalism. She stands bold n sure dealing with the obstacles, while at the same time has the kindest, loving, caring, heart one could imagine. Writing reviews is not really my cup of tea, but in this case, it was a pure pleasure to share this info with you. If you have real estate to buy or sell, do yourself a favor, make Caroline Collins your first call, from our experience - you will be happy you did. Ray n JoAnne Response from Caroline on 10/22/2012 What a privilege to represent such a special couple in the sale of their home! In their 42+ years of marriage, Ray and JoAnne have fostered over 380 children and given their home, lives, time, money and love to help raise children who were desperately in need! I'm sad to see them move to Lubbock, Texas - but so glad to have known them!

11/8/13Caroline Collins

Homes.com Review

Please read this true story to the end. August 2010. The story of Ryan Price, who lost both his legs at the age of 22 years, in the war in Afghanistan. This is a letter sent to Congresswoman Mary Bono Mack's office in August 2010. It was ignored. Dear Ms. Bono Mack, I'm appealing to you for assistance for Ryan and Leslie Price. I have enclosed a letter I wrote to USAA Federal Savings Bank which outlines briefly the issues facing Ryan Price, who is a Purple Heart medal recipient from horrible injuries he suffered in the war in Afghanistan. Ryan is a local hero in Hemet. He lost both legs to a roadside bomb in 2008. Due to his various hospitals stays in two different countries he simply didn't receive his mail. He had 2 lates on a VISA credit card with USAA Federal Savings Bank during this time, while having surgery and prosthetic legs fitted. The credit card has long since been paid in full and is now cancelled. The credit card issuing bank, USAA Federal Savings Bank, is refusing to write him a letter explaining the lates, which would greatly help Ryan because he could send a letter from USAA to the credit reporting agencies, and a new mortgage loan company, and very possibly get the lates removed right away, or at least explained. The bank says rules are rules, and the lates will continue to show on his credit report for seven years! What this means is that Ryan and Leslie are just too low on his FICO score to be able to qualify for a VA government loan to buy their first home. This young man has lost both legs in service to his country and never complains about anything. I think we owe all wounded servicemen and women a much better display of caring and respect and I'm asking you to intervene on Ryan's behalf to get USAA to write a simple letter of explanation to help him move on with his life and buy his American dream. Please contact me for any further information. I would greatly appreciate your help for Ryan and Leslie. I personally find the bank's reaction to be disgusting on many levels. I represent Ryan and Leslie as their real estate broker. Yours truly, Caroline Collins The response - Nothing. No reply. No help for Ryan and Leslie. There was no help from anyone for Ryan. Everyone said the same thing That's awful! and moved on with their own lives! February 2011 Ryan and Leslie close escrow on their first home In spite of being treated as though they were of no importance and receiving no help whatsoever from USAA Federal Savings Bank or any other high office official who might have helped him - but didn't, Ryan and Leslie are now homeowners - in spite of everything! Thanks to a seller with a vacant home on an acre in Hemet, who agreed to rent to them until they could qualify for a new loan, and thanks to an outstanding loan officer, Ryan got a new VA loan and now escrow is closed. It took a team of people who came alongside Ryan and Leslie. We all got excited about helping them and instead of just saying NO, you don't fit the guidelines we said How can we help to get this done for them. Attitude is everything! I want to thank Ron Perrot, Manager of Envoy Mortgage in Temecula, Amy his processor, and the underwriting team at Envoy Mortgage in Houston, Texas. Leslie now has her dream and it keeps her very busy- a small ranch with a very nice 32 year old horse we rescued-who needed a new home, a heifer, sheep, 5 chickens, 3 dogs and 3 rescued kitties! Ryan has his dream dog, a loving family and his own home- finally! It's the least he should have! There must be thousands of other wounded service men and women who need the same respect, love, care and help! Shame on USAA Federal Credit Union, but with help from people who cared and wanted to make a difference, he got there anyway. In spite of this finance company who maintains they really take good care of servicemen! Oh yeah!