"Not a salesperson"...That is if your definition of a salesperson includes talking you into something you don't want to do or is not the best option for you. Integrity is the most important aspect of his service.
As an Air Force retiree, Bob’s many moves throughout his career provide valuable insight that helps him better serve you. He continues to work by the Air Force's core values of integrity, service, and excellence and regards your trust as a privilege. He has experience assisting his clients with the challenges they face in all aspects of the real estate transaction – whether buying, selling, or renting a home, both personally and professionally.
How is Bob’s assistance different than many agents?
Level of effort. He demonstrates a high level of professionalism and thoroughness to ensure his clients receive top-notch customer service. With an array of recommended vendors, mortgage consultants, and attorneys, Bob is a valuable resource for his clients. If you are buying in an association with homeowner’s documents (bylaws, financials, reserve studies, board meeting minutes, etc.), Bob reads all the documents (often 400+ pages) as a second set of eyes to help you determine anything that requires further investigation. Bob also "walks the neighborhood," asking neighbors about their experience in the neighborhood. These are just a few of his practices that deliver excellent service to his clients.
Point of View. He will tell you what you need to hear, not necessarily what you want to hear. For example: did you fall in love with a home when you first saw it and want to immediately write an offer? Bob recommends looking at the home in more detail, sleeping on it, and seeing it a second time. Perceptions often change at second showings. Bob will also help you examine the home with a critical eye to find possible flaws.
What is his measure of success?
Client satisfaction is not measured by the number of ratified contracts or the number of sales. It is based solely on Bob’s ability to put the needs of his clients first and the fiduciary responsibility he values for each client. Are you pleased with his work a year after the transaction? Would you recommend him to friends and family? If those answers are yes that reflects "success."
What are his results?
Repeat clients and referrals. Client satisfaction is his priority. His repeat clients and referrals prove just that. Please review testimonials on this site. Excerpts: “…wish I could take him across state lines to help me with my new house purchase…great guy…don’t get his level of involvement from just any realtor…exceeded my expectations in every way...had our complete trust and we couldn't be more pleased with his assistance.”
Why did he get into this business?
Bob enjoys helping people, from first-time buyers to experienced sellers, with the largest financial transactions many will ever make. Real estate also runs in the family! His mother started a small brokerage in the 1970s which his sister currently manages. This has given Bob a wealth of experience in the real estate industry. He has seen it all – the good and the bad!
What experience helps Bob be a better agent for you?
He has experience buying and/or selling detached single-family homes, townhomes, low & high-rise condominiums, and commercial property, in three states. He has also volunteered as a condominium board member, including as president, in Hawaii, and later in Arlington (Ballston). This supplied an excellent education in the nuances of homeowner associations! He is also a member of the Northern Virginia Association of Realtors (and appointed a TOP PRODUCER) and holds the Seniors Real Estate Specialist, Pricing Strategy Advisor, Military Relocation Professional, and Graduate, Realtor Institute and Accredited Buyer's Representative certifications/designations. He is licensed in Virginia and the District of Columbia and can provide referrals to excellent agents licensed in Maryland.
Does Bob give back?
After every transaction, he asks his clients to select a charity to him to make a donation. For instance, the last few were: the ALS Association, Church of Jesus Christ of Latter-day Saints Humanitarian Aid Fund, Tragedy Assistance for Survivors, Thai-Laotian Brotherhood, Wounded Warriors Family Support, a family in need, and the Arlington Food Assistance Center (AFAC). Speaking of AFAC, he has run a food drive since 2019, personally delivering 5831 pounds of food (as of September 2021) in his late grandfather's 1973 Ford pickup. Also, 2020 was his third year as Admiral Sponsor for Swanson Middle School's Handmade Arlington craft show fundraiser. He has also supported many other charities, including a monthly donation to Save the Children since 2009.
You might see Bob between Ballston and Rosslyn, walking his Boston Terrier, Rocky, or on the Arlington loop or W&OD bike trails headed to Shirlington/Vienna/Reston.
