Nelly Santos-Thomas

3/31/26Macedo Family

Google Review

Nelly was incredible! She connected us with a first-time homebuyer program that gave us the confidence we needed to move forward. Thanks to her help, our dream of owning a home is finally a reality. We couldn't have done it without her! ☺️

11/20/25Hector Lugo

Google Review

(Translated by Google) Nelly is extremely attentive to detail, both on the buyer's side and the seller's side. She represented us as buyers in 2020 and now again as sellers. Every question we had, she answered, and she truly exceeded my expectations. From the moment we contacted her, she was very professional and highly knowledgeable about the real estate market in the area. She worked very hard to get us the deal we wanted and always made sure that my wife and I felt comfortable and confident; she also advised us at key moments throughout the process.
Today, during closing, she continued to be detail-oriented and even brought a beautiful gift for our whole family. I know there are many realtors in the Champaign-Urbana area, but I don't believe there is another realtor as exceptional, professional, respectful, detail-oriented, and truly expert in her field as Nelly. My family and I are incredibly grateful for the amazing job she did. We recommend Nelly with our eyes closed.
I dare say that choosing any realtor other than Nelly is a serious mistake—literally. If you're reading this review, contact Nelly right now so she can represent you as a buyer or seller, and you'll see why I took the time to write this. You'll thank me later! Don't waste time or overthink it—call Nelly Santos right now. What are you waiting for?

Sincerely,
Héctor & Celimar
Success!

Nelly is very attentive to detail, both for buyers and sellers. She represented us as buyers in 2020 and now as sellers. She answered every question we had and exceeded my expectations. From the moment we contacted her, she was very professional and knowledgeable about the real estate market in the area. She worked very hard to get the deal we wanted and always made sure that both my wife and I felt comfortable and secure; she also advised us at key moments.

Today, during the closing, she continued to be thoughtful and brought us a lovely gift for the whole family. I know there are many realtors in Champaign-Urbana, but I don't think there's another one as exceptional, professional, respectful, detail-oriented, and knowledgeable as Nelly. My family and I are extremely grateful for the amazing work Nelly did. We recommend Nelly without hesitation.

I dare say that choosing any other realtor besides Nelly is a serious mistake, literally. If you're reading this review, contact Nelly right now to represent you as a buyer or seller, and you'll see why I took the time to write it. You'll thank me later! Don't waste any more time or think twice; call Nelly Santos right now. What are you waiting for?

Sincerely,
Héctor & Celimar
Best of luck!

(Original)
Nelly is extremely attentive to detail, both on the buyer’s side and the seller’s side. She represented us as buyers in 2020 and now again as sellers. Every question we had, she answered, and she truly exceeded my expectations. From the moment we contacted her, she was very professional and highly knowledgeable about the real estate market in the area. She worked very hard to get us the deal we wanted and always made sure that my wife and I felt comfortable and confident; she also advised us at key moments throughout the process.
Today, during closing, she continued to be detail-oriented and even brought a beautiful gift for our whole family. I know there are many realtors in the Champaign-Urbana area, but I don’t believe there is another realtor as exceptional, professional, respectful, detail-oriented, and truly expert in her field as Nelly. My family and I are incredibly grateful for the amazing job she did. We recommend Nelly with our eyes closed.
I dare say that choosing any realtor other than Nelly is a serious mistake—literally. If you’re reading this review, contact Nelly right now so she can represent you as a buyer or a seller, and you’ll see why I took the time to write this. You’ll thank me later! Don’t waste time or overthink it—call Nelly Santos right now. What are you waiting for?
Sincerely,
Héctor & Celimar
Success!

Nelly es muy atenta a los detalles, tanto del lado del comprador como del vendedor pues nos representó como compradores en el 2020 y hoy como vendedores. Cada pregunta que teníamos la contestó y superó mis expectativas. Desde el momento en que la contactamos, fue muy profesional y muy conocedora del mercado inmobiliario en el área. Trabajó muy duro para conseguir el trato que queríamos y siempre se aseguró de que tanto mi esposa como yo nos sintiéramos a gusto y seguros; además, nos aconsejó en los momentos clave.
Hoy, durante el cierre, continuó siendo detallista y nos trajo un hermoso detalle para toda la familia. Yo sé que hay muchos realtors en Champaign-Urbana, pero no creo que haya otro realtor tan excepcional, profesional, respetuoso, detallista y experta en la materia como lo es Nelly. Mi familia y yo estamos sumamente agradecidos por el trabajo tan asombroso que Nelly hizo. Mi familia y yo recomendamos a Nelly con los ojos cerrados.
Me atrevo a decir que elegir otro realtor que no sea Nelly es un grave error, literalmente. Si estás leyendo este review, contacta a Nelly ahora mismo para que te represente como comprador o vendedor y verás por qué tomé el tiempo de redactar este review. ¡Me lo vas a agradecer! No pierdas tiempo ni lo pienses más; llama a Nelly Santos ahora mismo. ¿Qué esperas?
Atte.,
Héctor & Celimar
¡Éxito!

10/30/25Lu Chen

Google Review

We just closed on our very first home, and we couldn’t have done it without Nelly! Since this is a customized newly built home, the whole process took almost a year, and Nelly was with us from the very beginning to the end. From purchasing the lot to finding the builder, managing the construction, and finally closing, she guided us through every step. Nelly provided us with a lot of valuable and practical information about the local housing market and the building process, which helped us make confident decisions. She also helped us communicate smoothly with the builder, the seller of the lot, and even our lender, ensuring that everything stayed on track. Nelly was always very responsive, patient, and supportive whenever we had questions or requests. We’re truly grateful for her professionalism, dedication, and care throughout this entire journey.

If you’re looking for a home in the nearby area, we highly recommend working with Nelly — she will make the entire process so much easier and stress-free!

9/7/25DeLila Holeman

Google Review

I was given Nellie’s business card by my beautician. She said Nellie can sell my house no worries. And she was right! In less than a month she had our house sold! Amazing!!! Her creative team took beautiful pictures of our home to display on the websites. Her legalistic team was able to get everything ready for closing. Nellie, herself, was so easy to talk to and explained everything well. She was quick to respond to all my texts. She’s a very sweet lady that I enjoyed working with. I couldn’t have asked for a better experience that had no issues or stress! Thank you Nellie for your hard work and amazing team! God bless you!

7/31/25Jade Swanson

Google Review

Nelly was absolutely wonderful in guiding us through the home-buying process. As first-time buyers in a particularly challenging market, we truly appreciated her calm expertise and thoughtful approach. She navigated every hurdle with grace, making what could have been a stressful experience feel smooth and manageable. Nelly listens, accommodates, and ensures you feel heard and prioritized every step of the way. We’re so grateful for her support and look forward to working with her again in the future!

5/7/25Patricia Zuniga

Google Review

I am truly grateful for the outstanding service provided by Nelly throughout both the buying and selling processes. Her professionalism was evident every step of the way—she was always available, attentive to every detail, and consistently looking out for my best interests and looked out for me always. She provided valuable insights and helped me see each situation clearly, always backing her recommendations with thorough market price comparisons. Her commitment, honesty, and dedication made what can often be a stressful experience feel smooth and positive. I would recommend her a thousand times over without hesitation!

3/27/25Oscar Ramirez

Google Review

Mrs Nelly Santos-Thomas' expertise in the home selling market was evident from our first meeting. She detailed the
entire process, including market trends, helping us understand the best buying time. For example, she accurately
predicted a price drop in our preferred neighborhood, allowing us to make a timely purchase. We can’t thank
Mrs Santos-Thomas enough for her outstanding service, dedication to clear and open communication, and explanations
of complex property transactions in simple terms, which made a difference.

We can’t thank Nelly Santos-Thomas enough for their outstanding service, dedication to clear and open communication,
and explanations of complex property transactions in simple terms, which made a difference.

11/16/24Natalia Fanelli

Google Review

I recently had the pleasure of working with Nelly, who made the process of finding our dream home effortless and enjoyable. From our first meeting, her professionalism and deep knowledge of the local market were evident. She took the time to understand our preferences and needs, patiently guiding us through various options until we found the perfect match. Her prompt communication and commitment to my satisfaction turned what could have been a stressful experience into a delightful journey. I recommend her services to anyone seeking a dedicated and skilled real estate professional.

10/5/24X CoyoteX21

Google Review

Nelly is a Wonderful realtor; who is always helping with whatever my parents needed when looking for a beautiful home, as well as kind and understanding of what types of homes or properties we prefer and makes it possible for us to image ourselves in such a beautiful home, definitely recommend.

8/1/24brenda barajas

Google Review

She is the best real estate agent, she is always available for whatever is necessary, she is fluent in Spanish and English. She explains all the doubts you have about buying or selling. A great person and the best of all. 100% recommended.

8/1/24willy corado

Google Review

(Translated by Google) Excellent real estate agent and, above all, a wonderful person. Nelly Thomas is like family to us. Highly recommended.

Excellent real estate agent and, above all, a wonderful person. Nelly Thomas is like family to us. 100% recommended.

(Original)
excellent real estate agent and above all great human being. Nelly Thomas is another member of our family. Highly recommended.

Excelente agente inmobiliario y sobre todo gran ser humano. Nelly Thomas es un miembro más de nuestra familia. 100% recomendada.

2/26/24Luisa Sanchez

Google Review

Excellent service 🥰🥰🥰🥰

2/2/24Ximena Zavala

Google Review

(Translated by Google) Very kind and attentive to everything, she answered all my questions and was always very attentive to the entire process. Without a doubt, 100% recommended.

(Original)
Muy amable y atenta a todo, respondió a cada una de mis preguntas y siempre estuvo muy al pendiente de todo el proceso, sin duda alguna 100% recomendada

1/9/24Hector Francisco

Google Review

I recommend Nelly Santos she is a very reliable and Kind person, l give her 5 stars for the good work she does

10/10/23Orlando Vanegas

Google Review

We - My wife and I - have an excellent experience with Nelly. She was not only professional but also treated us like a family throughout the entire process. She kept us well-informed, always staying on top of important dates. We couldn't have asked for a better realtor. At the end and personally, we believe we found a very good friend. Thank you!

8/1/23Carly Quinones

Google Review

Nelly is very responsible, she does an excellent job, always looking for the best options for the client, and she also speaks Spanish and English, highly recommended

6/12/23Shaciarra Hamilton

Google Review

Our first home buying experience was such a crazy and strange experience… everyone involved on our end even acknowledged how chaotic it was.

However, Nelly was able to step in and support us. She was patient with my many questions, honest about her opinion, and hopeful when houses that I really loved didn’t work out and I got discouraged. She was knowledgeable and had our best interests at heart while always consulting with us about decisions. When she made a recommendation, I frequently asked why lol and she was able to explain her reasonings with patient and grace.

Very grateful for her support!

6/7/23Bob Shamdin

Google Review

Nelly was very responsive to all our concerns. She definitely puts your interests at the top of her list.

6/7/23Joyce Rodriguez-Ludaescher

Google Review

Nelly has been a blessing during the whole process of buying a house. Totally recommended to anyone:)

5/28/23Karen Macías

Google Review

(Translated by Google) She's a great agent, she pays attention to every detail.

(Original)
Es una gran agente, está pendiente de cada detalle.

5/28/23Nicolás Guzman Santos

Google Review

11/3/22R Swan

Google Review

Nelly was a great resource in helping me find a home that best suited me. Good listener, great communication skills, very proficient working in all aspect of finding and buying a home.

10/19/22Kitty Flores

Google Review

Nelly is a grat realtor. She cares about her customers and went above and beyond. We enjoyed working with her.

9/15/22Gabriela Rosas Jurado

Google Review

Nelly Thomas is a great realtor. She is very patient, nice and unstoppable. One of the many things I like about her is that she is makes sure everything is right. I loved working with her!!! She is professional and knows what she is doing. I’ll recommended her 100% , trust me, you won’t regret it.

7/10/22Idania Gaona

Google Review

Thank you for your experience and guidance Nelly, definitely will recommend you to everyone we know!

6/21/22Kimi Oest

Google Review

We had an amazing experience with Nelly! She went above and beyond for us. Not only did she travel 1.5 hours on the same day we called her, she worked quickly and helped us navigate the home buying process. I highly recommend her! At the closing she even gave us a beautiful gift she had made. I enjoyed working with her as someone I could trust and rely on.

5/2/22Ashley Ayala

Google Review

Thank you so much.. for everything.. being honest with us with all the houses we saw, and finding our dream house.. Call her to find your dream house!!
Recommend 100% You’re Amazing 🤩

4/9/22iftequar mohd

Google Review

I recently had the pleasure of working with Nelly Santos when looking for my investment property. From day 1,nelly was extremely responsive and had great suggestions for homes to view based on what I was looking for. All throughout the negotiations and closing nelly was there quickly handling any issues that may have risen. If the time ever comes when I will be looking for a new home, there isn't any question on who my Realtor will be!

3/30/22Thais Rodolpho

Google Review

In addition to finding the house we love, we gained a friend. Nelly was very patient and always put our wishes first. She is a very hard worker and I'm grateful for everything she did for us. She is the BEST. Thank you Nelly!

2/5/22Karina Diaz

Google Review

1/31/22Terry McCartney

Google Review

Nelly has helped us buy and sell houses over the past 7 years. She is professional very willing to work hard to get the house sold and just a nice person. I would suggest to anybody to use her when selling or looking to purchase a new home

1/11/22Thomas Nigh

Google Review

Don't have much to say this time around selling (I previously used Nelly to buy the same house, you can check out that review on zillow) as there wasn't much on my end. She told me when people had a showing and we eventually got it sold.

12/15/21Doris Lagos-Kutz

Google Review

(Translated by Google) Nelly Santos Thomas is a Latina with a lot of enthusiasm and professional charisma. Thank you so much for your assistance in buying my house.

Nelly Santos Thomas is a Latina with a lot of enthusiasm and a kind professional character. Thank you so much for your assistance in buying my lovely home.

(Original)
Nelly Santos Thomas es una latina con mucho entusiasmo y carisma profesional. Muchas gracias por la asistencia en la compra de mi casa.
Nelly Santos Thomas is a Latin lady with a lot of enthusiasm and kind professional character. Thank you so much for your assistance on buying my lovely home 🏠

12/11/21Claudia Fradkin

Google Review

Nelly asked pointed questions and listened carefully to understand about my needs and wishes when looking for a house.

12/9/21Maria Meneses

Google Review

Nelly Santos did assist us with buying our first rental property in Urbana, Illinois. Nelly was very respnsive to our needs as customers; guide us through out all of the steps to make an offer and to find the right location for our property. She goes far and beyond efforts to offer her knowledge as a professional real estate agent. We highly recommend Nelly to other home seekers and friends.

12/8/21John Todd

Google Review

Nelly was extremely helpful and knowledgeable as this was my first home buying experience. She found the right house. She was always there to answer any questions that I had. Nelly was very prompt with documents that needed signed. Nelly was very pleasant to work with. I know that she had my best interests at heart. I would recommend her without any reservation.

12/7/21joel ruiz marquez (Joe)

Google Review

I'm very happy and very satisfied with Nelly Santos Thomas. She's very kind and very helpful. She helped me find the perfect house for me and my wife.She's very professional and very responsive and very respectful.

12/1/21L S

Google Review

Nelly has been our realtor for several years. She has without fail showing us that she sincerely care for her clients. During our transactions, she has responded fast all the time and got the best price for our properties . Highly recommend!

11/29/21Noe Cervantes

Google Review

11/27/21Refugio Barajas

Google Review

11/26/21Nathan Shoemaker

Google Review

11/24/21Ana Pritchard

Google Review

11/24/21Bethany Buchanan

Google Review

When we bought our first house, Nelly was so helpful. She was always available when we had questions or to set up house viewings. She had such a positive, hopeful attitude when a house didn't have all our qualifications or when a seller took a different offer on the first house we bid. She ended up finding us our perfect first house and helping negotiate a great deal! Previously, I almost wanted to not use a realtor to buy or sell a house but after my experience with Nelly and how she made every step so simple and quick, I will use her every time!