Shirley Yang

6/18/22Megan Ortiz

Google Review

After being introduced to Scott & Shirley through two trusted friends, it was not long before I knew they were the agents for me. Being a first-time seller, I knew I wanted a full-service team that would represent my property to its maximum potential. After meeting with Scott and Shirley, I could tell they were the real deal. The list goes on for all the reasons I am happy that I entrusted them with the sale of my home.

They presented me with the facts in a calm, organized, and easy to understand manner and were very good about answering all of my questions. As a first-time seller, this was paramount. They were quick to get back to me, whether it was by phone, email, or text; I never felt like I was left hanging. At the same time, I never felt like they were inundating me with unnecessary calls or emails. They provided me with solid recommendations and rationale on those suggestions, while also reminding me that I had the final say. They never rushed me or pressured me into doing anything or signing anything until I was ready. And of course, they went above and beyond to advocate on my behalf to ensure that my property was marketed to the nines. Because of their “magic touch”, my property was made visible to hundreds, if not thousands, of potential buyers. This led to a very successful open house, which led to multiple offers (all above the list price), which ultimately led to my acceptance of the winning offer. And in the process, Scott and Shirley set another record in my community. I could not be more pleased.

Scott & Shirley bent over backwards to ensure a seamless real estate transaction for me. Knowing how complicated and stressful the transaction of the sale of a home can be, it ended up being a relatively pain-free experience. Scott & Shirley saved me a lot of headache by managing the entire process from start to finish the way that they did. I am very grateful for this.

I was very clear about my goals, and Scott and Shirley not only met those goals, but exceeded them far beyond my wildest aspirations. Needless to say, I am ecstatic about the results that Scott & Shirley achieved for me. I would hire them again in a heartbeat for my future real estate needs, and would highly recommend them to my friends and family. Scott and Shirley truly are the “Dream Team''.

-Megan Ortiz
Seller

4/16/22Simon Jiang

Google Review

We had a great experience selling our home with Shirley and Scott. My wife and I chose them because they recently sold a similar house in the area and we hoped ours would sell for about the same price. We purchased the house over 25 years ago and were initially worried about the complicated process, but were quickly reassured by Shirley's experience and knowledge about the current market.

During the first walk through of our home, Shirley and Scott pointed out a few things which we could easily fix ourselves. After we moved all of our furniture out, Shirley found a great painter that was able to match the original colors and make the place look new again. The home was cleaned and staged for the open house very quickly.

While a reasonable initial base price was set, Shirley managed to get us a pre-emptive offer much higher than we expected. We were very happy there were no contingencies since a house inspection had already been done. Shirley helped correct a few items on the buyer's paperwork and we were able to close in just a few weeks.

The whole process was very smooth and efficient. Their team handled all the paperwork, including the HOA. We just had to DocuSign the official versions. There were no problems or any reason for us to stress about anything. You can depend on Shirley and Scott to do their best for you.

1/30/22Baron Geluz

Google Review

Since we met eight years ago, Scott and Shirley have been our real estate agents for 5 total transactions (buying and selling primary residences) and trusted advisors on other real estate opportunities. Scott and Shirley were referred to us by two sets of couple friends who worked with Scott and Shirley as their buying agents. They are truly experts in the Tri-Valley area (Dublin, Pleasanton, Livermore, San Ramon, Castro Valley), and their cumulative experience and knowledge over the decades is immediately apparent when you meet them. They listen to your wants and needs. They are patient and do not pressure you (so important, especially since buying/selling a home is already a stressful situation!). They are thorough in explaining and helping you navigate the entire home buying and selling process step-by-step. They come to every phone call or meeting prepared, armoring you with data and ready to answer any questions that will help you develop a strategy that is competitive.

They have an extensive network of contacts: they connected us to lenders who are very responsive and offer competitive rates, and to service providers such as stagers, contractors, and landscapers that are affordable with high quality work that showcases your home for sale and maximizes its offer potential.

In addition, from a buyer's perspective, having Scott and Shirley as your agents gives your offer credibility. We honestly believe that in our most recent home purchase, our offer was accepted partially due to their solid reputation even within the real estate community in the Tri-Valley.

Not only have we have kept coming back and working with Scott and Shirley over the years because of their track record - they get results! - but also because they are a warm, genuine team who truly values their clients. Even after working with them, they have continually provided after sale customer care and support. They’re always there to listen and problem solve for us whether it’s giving us advice or sharing a contact or vendor who can provide quality work.

As their clients, they work tirelessly for you - and you truly feel like you are their priority or only client!

1/6/22Lester Forteza

Google Review

I was referred to Scott and Shirley by two very close friends who were very satisfied with their work, and from the beginning, I could tell that they were committed to making my house searching process as smooth, painless, yet informed as possible. Through every step of the process - from nailing down my initial search criteria, to looking at homes, to making an offer, to close, and even post-closing - they were on hand to introduce me to lenders and contractors, facilitate communication between all parties involved, go over details and gotchas, and remind me of important milestones and deadlines. Especially during the offer period, they went above and beyond to gather as much information as they could on comps and possible bid ranges from other potential buyers, up until the day that offers were due. And throughout the whole process, they were very responsive to questions and concerns that I had, and very accommodating to my schedule.

I plan to call on Scott and Shirley again for any future home buying plans I might have, and have no qualms recommending them to others also looking to purchase a home.

1/4/22Avani Rokad

Google Review

Shirley and Scott were our real estate agents for our first sale. From the first moment we met with them (before hire) they approached the opportunity with candor, openness and quickly became trusted advisors. They spent 1.5hours with us just in the initial meeting before we even hired them patiently answering all of our questions, especially given our newness to selling property and how it all works. Once we hired them, first step was walking through the property and determining what to fix or change to help make the property more attractive. They approached the process of collecting quotes and evaluating the value of a given project as if it were their own and never pushed us or asked a 2nd time to get anything done if had already decided against it. Additionally, they had a network of painters, handyman, landscapers, etc they reached out to to help us get quotes and make sure work would be completed quickly. They also acknowledged our ability to DIY select items and allowed us to handle those items ourselves, completely trusting us. Once we begun such work, Shirley and Scott were excellent project managers making sure which worker was in there doing what especially if there were dependencies (example: carpet cleaners done before stagers go in).

They managed the time very well making sure everything was done in time for our target weekend including photos and flyers. They utilized their strong network to make sure other agents knew this property was coming up for sale. And they leveraged our discussions and notes to highlight differentiating factors of the house and especially the upgrades we had made during our time in the house. This especially helped as a couple houses in the neighborhood had been up for sale over the 6 months prior to our sale. Buyers were comparing those recent sales to our house for comps. But Shirley and Scott ensured that the buyers and agents knew how this property had more features, allowing for us to actually reach some record breaking numbers in terms of appointment bookings pre-open house weekend, number of families visiting during open house, number of offers and the final offer we accepted being one of the highest seen in the neighborhood. They followed through with all this work by helping us evaluate the offers in the end, reviewing any potential pitfalls in offers, and helping us secure a back-up offer in case of any issues.

In short, we highly recommend working with Shirley and Scott. They listen to you, work with you patiently and support you through the process. We would gladly list our next property with them. We believe our former neighbors are also very happy with Shirley and Scott as they elevated the value of the neighborhood in total!

12/15/21Jocelyn Tam

Google Review

Shirley and Scott are the best real estate professionals in the Tri-Valley area. Not only are they knowledgeable experts in real estate, but they are both such warm and truly caring people who treat you like family; these are the kind of people you want on your team! Shirley and Scott helped us purchase a place and they were were so helpful and supportive throughout the entire process. If you are in the market for realtors then look no further!

12/15/21Clarissa Tam

Google Review

Shirley and Scott are the best realtors around! It took a month to find the perfect place for me and my sister and once we notified Shirley she did not hesitate to take action.

I know for a fact that you want Shirley and Scott by your side when you purchase your home. They did a wonderful job of walking us through the process of purchasing our first home and making sure we felt comfortable. They aren’t pushy like some other realtors. We felt like they were truly there for us and all of our questions.

We are so thankful to them for making this as easy as possible.

12/12/21Pamela Chu

Google Review

We met Shirley and Scott at an open house they were hosting seven years ago. We can't speak highly enough of our experience with them as our real estate agents. They are dedicated, seasoned, knowledgeable and have a vast network of contacts within the market they serve such as home inspectors, roofers and even cleaning ladies. During these years, we had several real estate transactions done with them. The most recent one was a 1031 exchange and we were new to this process. They walked us through step by step, made sure we knew what to expect, and offered expert advice that helped us through the negotiations in the competitive real estate market. Shirley and Scott went above and beyond. They even stayed up late to help us prepare the documents to submit an offer one time.

One thing that is notable to mention is that Shirley and Scott are strong advocates for their clients’ best interests. Selling the property in Oakland in the 1031 exchange requires the owner to hire a licensed contractor to conduct an inspection of the sidewalk and submit an Oakland City Sidewalk Certificate. Our sidewalk is in good condition and should not need any repair. After Shirley first contacted a contractor who charged $4,000 to repair the sidewalk, she advised us to ask for a second opinion. In the end, we finally found a contractor who did not do any work to the sidewalk and helped us submit the certificate, saving us thousands of dollars. During all this time, Shirley checked in with us regularly, making sure we were on the right track.

Shirley and Scott made our home buying and selling process easy and seamless. We highly recommend Shirley and Scott to our friends as their agents.

12/12/21David Chan

Google Review

Shirley & Scott are the best real estate professionals I ever worked with. My wife and I first met them during an Open House when she was a listing agent. Although that house wasn‘t a good fit for us, the conversation with them immediately showed us that they are knowledgeable about the market, professional, and very experienced. We ended up using their help in both selling our house in San Ramon, and buying a new house built by Toll Brothers. They exceeded all expectations representing us as seller. They gave good advices from prepping the house, strategizing the listing, staging the house, and selecting the best offers. They are well connected with good contractors who offered competitive and multiple bids for fixes. Our house was sold with only one Open House above listing price. They always gave candid advice backed with experience and always think from my best interest’s perspective. We are blessed that all these big transactions are guided by Shirley & Scott. They made a complicated process easy and stress free. We were lucky to be able to sell our house quickly, and be able to utilize proceeds as down payment for our new house . (My ex-neighbor who didn't use a professional like Shirley and Scott had a completely different and unpleasant experience.) Shirley and Scott added tremendous value with our purchase of the new house as well. They gave advice on what to look for and upgrades that will yield higher resale value later on. They proactively fought for us and advocates my interests in dealing with Toll Brothers. Business transactions aside, they are very pleasant and they show kindness in all interactions.

12/10/21Gary Yip

Google Review

Shirley and Scott helped us find and negotiate the purchase of our home. Being this was our 2nd home purchase my wife and I did not have high expectations on what realtors actually do. BUT this time around we saw the value! Without Shirley and Scott i'm 100% confident that we would not have gotten our dream house.

12/7/21faith andresen

Google Review

Considering all of the real estate transactions we have done, hiring Scott and Shirley is the best move we ever made. We interviewed a number of agents and felt Scott and Shirley’s’ professionalism and keen focus on ethics were exactly what we wanted.

We hired them to be consultants on how to get the most for our home. Then we followed their advice to the letter and sold our home for about 132% of listing price.

They got us immediate access to contractors to do upgrades, advised us on exactly what upgrades to make, developed gorgeous web site, and executed a well planned sales / negotiated strategy. Honestly we should have paid them more.

Vern and Faith Andresen

11/30/20Manel Sousou Team

Google Review

I have known and worked with Shirley and Scott for many years. They really know the real estate market and are extremely experienced. The process has always been professional, prompt and gave great advice throughout the transaction. They go above and beyond for their clients and colleagues. I highly recommend them!